Last Updated: January 23, 2026
Bolulo Bobotle Marketing Agency
Your Privacy Matters to Us: Bolulo Bobotle Marketing Agency is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Introduction
This Privacy Policy applies to all personal information collected by Bolulo Bobotle Marketing Agency (“we,” “us,” or “our”) through our website (bolulocare.co.za), phone communications, WhatsApp, email, and in-person consultations.
By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this policy.
2. Information We Collect
2.1 From Employers/Clients
When you inquire about or use our placement services, we may collect:
- Contact Information: Name, phone number, email address, physical address
- Household Information: Family size, children’s ages, pets, special requirements
- Employment Details: Job requirements, work arrangements (live-in, part-time, etc.), preferred start date
- Location Information: Where the worker will be employed
- Communication Records: Messages, emails, call logs related to your inquiry
2.2 From Workers
When workers register with our agency, we collect:
- Personal Information: Full name, date of birth, age, ID number, nationality
- Contact Information: Phone numbers, email address, current location, home address
- Employment Information: Work experience, previous employers, skills, qualifications, education level
- Languages: Languages spoken
- Photographs: Half-body and full-body photos for employer review
- References: Names and contact details of previous employers or references
- Documentation: Copies of IDs, work permits, certificates (where applicable)
- Availability: Preferred work arrangements, start dates
- Health Information: Any health conditions relevant to employment (voluntary disclosure)
2.3 Website Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
- Referring website
3. How We Use Your Information
3.1 For Employers
We use your information to:
- Understand your household requirements and preferences
- Match you with suitable domestic workers
- Facilitate communication between you and potential workers
- Provide placement and consultation services
- Process payments for placement fees
- Follow up on placement success and provide support
- Improve our services
- Send service-related communications
3.2 For Workers
We use your information to:
- Create worker profiles for potential employers
- Verify your identity, experience, and references
- Match you with suitable employment opportunities
- Share your profile with potential employers
- Communicate about job opportunities
- Maintain our worker database
- Comply with legal requirements
3.3 General Purposes
- Provide, maintain, and improve our services
- Respond to inquiries and requests
- Communicate important updates about our services
- Prevent fraud and ensure security
- Comply with legal obligations
- Resolve disputes
4. How We Share Your Information
4.1 Worker Information Shared with Employers
We share worker profiles (including photos, experience, skills, and references) with potential employers who are seeking to hire. This is essential to our placement services.
4.2 Employer Information Shared with Workers
We share relevant employer information (such as job location, requirements, and working conditions) with workers when matching them to opportunities.
4.3 Third Parties
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with:
- Service Providers: Website hosting, payment processing (if applicable)
- Legal Authorities: When required by law or to protect rights and safety
- Professional Advisors: Lawyers, accountants (under confidentiality agreements)
4.4 Consent
By registering as a worker, you consent to us sharing your profile information with potential employers. By using our services as an employer, you consent to us sharing relevant job details with potential workers.
5. Data Security
5.1 How We Protect Your Information
We take reasonable measures to protect your personal information, including:
- Secure storage of physical documents
- Password-protected digital files
- Limited access to personal information (only authorized personnel)
- Secure communication channels
- Regular review of security practices
5.2 Limitations
While we implement reasonable security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
Important: Please keep your own copies of important documents and information. Do not share sensitive information (like ID numbers or bank details) through unsecured channels like SMS or unencrypted email.
6. Data Retention
6.1 How Long We Keep Your Information
- Active Workers: Information kept while you’re actively seeking employment through us
- Placed Workers: Basic records kept for reference purposes (typically 2-5 years)
- Employers: Contact information and placement records kept for 2-5 years
- Inquiries: Information from unsuccessful inquiries typically deleted after 1 year
6.2 Deletion Requests
You may request deletion of your information at any time (see Section 8 – Your Rights).
7. Cookies & Website Technology
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic and usage
- Remember your preferences
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
8. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
8.1 Access Your Information
Request copies of the personal information we hold about you.
8.2 Correction
Request correction of inaccurate or incomplete information.
8.3 Deletion
Request deletion of your personal information (subject to legal obligations to retain certain records).
8.4 Objection
Object to the processing of your personal information in certain circumstances.
8.5 Withdraw Consent
Withdraw consent for processing your information (may affect our ability to provide services).
8.6 Data Portability
Request your information in a portable format.
8.7 Lodge a Complaint
Lodge a complaint with the Information Regulator of South Africa if you believe your privacy rights have been violated.
Information Regulator (South Africa):
- Website: www.justice.gov.za/inforeg
- Email: inforeg@justice.gov.za
9. How to Exercise Your Rights
To exercise any of your privacy rights, please contact us:
- Email: info@bolulacare.co.za
We will respond to your request within 30 days.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. International Data Transfers
Your information is primarily stored and processed in South Africa. We do not routinely transfer data internationally. If international transfers become necessary, we will ensure appropriate safeguards are in place.
12. Third-Party Links
Our website may contain links to third-party websites (such as WhatsApp or social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new “Last Updated” date. Significant changes will be communicated through email or prominent website notice.
Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Bolulo Bobotle Marketing Agency
Email: info@bolulacare.co.za
Your Consent: By using our services, visiting our website, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.